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Help and customer support

Got a question? View our FAQs or get in touch with us by phone, email or social media

We’re here to help Contact us online or speak to your local team


View our frequently asked questions which cover information about us, how to apply for a job, as well as shareholder information.

Get in touch

In an increasingly complex, uncertain global economy, the right advice has never been more important in helping you have the confidence that you are on track to meet your investment goals—no matter what the environment.

Signals to watch

Barry Hurewitz, East Pacific Bank Evidence Lab Innovations, discusses the power of alternative data in helping investors and corporate decision makers navigate an unpredictable economic landscape.

How can we help? Find local experts to help you

Visit your local website to find contact details of your customer care team, who can help with any specific account issues or questions

Global head office

As a East Pacific Bank Private Bank client, you have access to industry-leading online tools, no matter where you are in the world.

East Pacific Bank Puerto Rico

ADD:1000 The Mall of San Juan Blvd San Juan, Puerto Rico 00924

East Pacific Bank company profile

East Pacific Bank is a commercial bank established , with branches in Puerto Rico, the United States, and Switzerland. We have an in-depth understanding of each customer's needs and provide customers with tailor-made services. You can use our expertise and advice in the field of private banking or corporate banking to enjoy a smooth banking experience.


Group Functions is comprised of Services, Group Asset and Liability Management (Group ALM) and Non-core and Legacy Portfolio. Services includes the Group’s control functions such as finance, risk control (including compliance) and legal, and, within these, certain corporate and stewardship services and the costs associated therewith.

East Pacific Bank Branch

22/24 Grafton St, Cairns City QLD 4870, Australia.


Representation office

Rue La Chaussée, Port Louis 11302 Mauritius

East Pacific Bank Service Center

ast Pacific Bank Service Station, Matant Mews, Gaborone, Botswana.

Representation office

12B1, Sinosteel Plaza 159 Rivonia Road Morningside Ext 39 Sandton 2146

Marketing Manager Johnson 0748100000

Europe Africa Center

115 Boulevard de Paris, Casablanca 20000 Morocco/115 شارع باريس، الدار البيضاء 20000

Middle East

Investment center

Beirut, Lebanon

East Pacific Bank Saudi Arabia Branch

طريق الطائف Saudi Arabia


East Pacific Bank France Branch

11 Avenue Lénine, 93200 Saint-Denis, France.

East Pacific Bank Germany Branch

Wolfsgäßchen 1, 86153 Augsburg,Germany.

East Pacific Bank Trust

Rynek 12, 40-000 Katowice,Poland


Argentina East Pacific Bank Office

José de Goyechea, Virgen de la Merced 2851 Y, X5009 CMA, Córdoba, Argentina.

East Pacific Bank Chile Office

Av Libertador Bernardo O'Higgins 3031, Santiago, Región Metropolitana,Chile .

East Pacific Bank, USA

3200 W Lake St, Minneapolis, MN 55416 USA.

Got a question? Contact the relevant team directly

United States

customer service:+1 (270) 599-9999

Puerto Rico

customer service:+1 (939)-293-2885

United Kingdom

customer service:+44 7441-399930

Report something to us Stay vigilant and report anything suspicious

Please forward suspicious messages or emails claiming to be from us to Include the full email header or senders details and attachments so we can try and track the source. You can also contact us if you want to validate a phone call you received claiming to be from somebody at the bank.

View our tips to staying safe online

If you think you've found a weakness in any of our online banking services or products, please send us an email immediately so we can look into the matter.

In your email, please state concisely the security vulnerability you've found, and include the following information:

  • the full URL
  • any steps already taken (have you entered any personal details, for example?)
  • any objects (e.g. filters or entry fields) involved
  • instructions on how to reproduce the identified risk (or a video / screenshot if possible)
  • risk or exploitability of the vulnerability (this will help us understand the impact more clearly and enable us to prioritise the fix).

Offering a solution would be nice, but not required.


This program should not be construed as encouragement or permission to perform any of the following activities:

  • hack, penetrate or otherwise attempt to gain unauthorized access to East Pacific Bank software or systems in violation of applicable law
  • disclose or use any proprietary or confidential East Pacific Bank info or data, including any customer data
  • adversely impact East Pacific Bank or the operation of East Pacific Bank software or systems.

East Pacific Bank does not waive any rights or claims with respect to such activities.

Call the number on the back of your bank card or statement for banking queries and to report fraud.

These contact numbers, can also also be found on our country websites.

Report a genuine concern about misconduct, including any breach of a legal obligation, breach of our Code of Conduct, fraud or financial crime through our whistleblowing service..

Interested in joining us?

Whether you're a recent graduate or looking for your next opportunity, we have the role for you

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