Help and customer support
Got a question? View our FAQs or get in touch with us by phone, email or social media
We’re here to help Contact us online or speak to your local team
View our frequently asked questions which cover information about us, how to apply for a job, as well as shareholder information.
Get in touch
In an increasingly complex, uncertain global economy, the right advice has never been more important in helping you have the confidence that you are on track to meet your investment goals—no matter what the environment.
Signals to watch
Barry Hurewitz, East Pacific Bank Evidence Lab Innovations, discusses the power of alternative data in helping investors and corporate decision makers navigate an unpredictable economic landscape.
How can we help? Find local experts to help you
Visit your local website to find contact details of your customer care team, who can help with any specific account issues or questions
Global head office
As a East Pacific Bank Private Bank client, you have access to industry-leading online tools, no matter where you are in the world.
East Pacific Bank Puerto Rico
ADD:1000 The Mall of San Juan Blvd San Juan, Puerto Rico 00924
East Pacific Bank company profile
East Pacific Bank is a commercial bank established , with branches in Puerto Rico, the United States, and Switzerland. We have an in-depth understanding of each customer's needs and provide customers with tailor-made services. You can use our expertise and advice in the field of private banking or corporate banking to enjoy a smooth banking experience.
Group Functions is comprised of Services, Group Asset and Liability Management (Group ALM) and Non-core and Legacy Portfolio. Services includes the Group’s control functions such as finance, risk control (including compliance) and legal, and, within these, certain corporate and stewardship services and the costs associated therewith.
Got a question? Contact the relevant team directly
customer service:+1 (270) 599-9999
customer service:+1 (939)-293-2885
customer service:+44 7441-399930
Report something to us Stay vigilant and report anything suspicious
Please forward suspicious messages or emails claiming to be from us to firstname.lastname@example.org. Include the full email header or senders details and attachments so we can try and track the source. You can also contact us if you want to validate a phone call you received claiming to be from somebody at the bank.
If you think you've found a weakness in any of our online banking services or products, please send us an email immediately so we can look into the matter.
In your email, please state concisely the security vulnerability you've found, and include the following information:
- the full URL
- any steps already taken (have you entered any personal details, for example?)
- any objects (e.g. filters or entry fields) involved
- instructions on how to reproduce the identified risk (or a video / screenshot if possible)
- risk or exploitability of the vulnerability (this will help us understand the impact more clearly and enable us to prioritise the fix).
Offering a solution would be nice, but not required.
This program should not be construed as encouragement or permission to perform any of the following activities:
- hack, penetrate or otherwise attempt to gain unauthorized access to East Pacific Bank software or systems in violation of applicable law
- disclose or use any proprietary or confidential East Pacific Bank info or data, including any customer data
- adversely impact East Pacific Bank or the operation of East Pacific Bank software or systems.
East Pacific Bank does not waive any rights or claims with respect to such activities.
Call the number on the back of your bank card or statement for banking queries and to report fraud.
These contact numbers, can also also be found on our country websites.
Report a genuine concern about misconduct, including any breach of a legal obligation, breach of our Code of Conduct, fraud or financial crime through our whistleblowing service..